01 / Evaluation

Compare models on your team’s examples.

Run candidates against the same examples and scoring criteria. Inspect the answers behind the scores before choosing a model for your task.

Your data sets the standard.
Try a model comparison
Choose a task

Inspect an example to see where the models disagree.

orlo / Support ticket routing Evaluation
The Orlo workspace

Define what a good answer must include.

For support routing, every answer needs a category, priority, and escalation decision. Keep those rules beside the examples your team has reviewed.

Support ticket routing

Route inbound support tickets to a category and priority, and decide whether to escalate to a person.

Live: release v1 on claude-sonnet-4-20250514

Live Review Standard Sources Changes

Task version 1, with 6 examples in support-golden-set-v1 and 1 rule. Comparisons test models against it.

Rules
Every answer has category, priority, and escalate. Required fields Error

When an answer breaks a rule, Orlo still returns it and marks it with a warning.

Examples Add examples +

6 examples in the latest version: account_access, api_outage, billing_upgrade, model_behavior, security_incident, and documentation.

support-golden-set-v1 Dataset version 1 6 examples

Small score differences may need more evidence.

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Compare the confidence intervals.

A small lead may not separate two models. Read the uncertainty alongside the score, and add more representative examples when the evidence is thin.

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Use corrections in the next comparison.

Have your reviewers inspect disagreements. Their corrected answers can become examples in the next comparison.

Next / In production

Check the chosen model’s answers in production.

Explore production